Q 1.The informal organization can help the formal organization to achieve its goals. Question 2 1 out of 1 points When workers in a union elect their officers to represent them, it is an example of division of labor. Question 3 1 out of 1 points The standards used to determine actions acceptable to the group are called norms. Question 4 1 out of 1 points A manager in a centralized organization tends to allow subordinates to assume authority and to make most of the decisions. Question 5 1 out of J points Since the McDonald's shift manager has eight subordinates reporting to him, his span of control is eight.

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